Customer Service Hours
8:00 AM EST to 7:00 PM EST
7525 Richmond Highway, Alexandria, VA 22306
2843 Rogers Drive, Falls Church, VA 22042
802 Rockville Pike, Rockville, MD 20852
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Fireplace Deals is the movement to make exceptional products accessible to a national market through an e-commerce platform. We strive to provide exceptional service and quality products, and we have top-level certified staff on board to help us do exactly that. We know how to find the perfect fire element for you and will do everything in our power to make sure a trusted professional is taking care of our new and returning customers.
Our goal is to ensure your maximum comfort and safety in every season; be that heating your living space in the winter, or getting you the perfect grill for a summer barbeque.
Visit fireplacedeals.com, (which we’ll assume you’re already there if you’re reading this!) and take a peek around. If you’d like a more personalized experience, call 866-848-3473 to chat with one of our NFI-certified experts. Or if talking on the phone isn’t your thing, you can still ask your question through email.
Excellent customer care is our number one priority.
We have an online support ticket system to address any question or issue that may arrive, and we can get back to you in a timely and efficient manner. The support ticket system is available 24/7 so even if our offices are closed you can still submit a request at a time that is convenient for you and our next available team member will help you out.
We want to offer you the best. Check out our Learning Center for more education on the products we offer and how to choose the best model for your needs. Every product we sell we stand by the quality and realism. For example, our gas logs are comparable to the authentic look of a wood-burning fire with the bonus of modern technologies that enables the fire to start with the push of a button.
Don’t waste time on a failing fireplace system. Get the service and peace of mind you deserve. You only receive top-notch customer service and personalized solutions that exceed your expectations. Contact one of our experts today!
You can reach us by calling us at 866-848-3473, or creating an online ticket here and our customer care team will reach out as soon as possible.
In order to assure we offer the best service possible, we have members of our sales team who are NFI Certified. National Fireplace Institute certification is a nationally recognized credential to standardize qualifications to install residential hearth appliances in the safest and most efficient way possible. And it’s important to note, we always use our own team, who we know and train.